Crunch Fitness - Maple Grove

I am quite impressed putting it mildly!! Talk about a great TEAM of people!! It is a great feeling when people get excited when Betty shows up!! (Ms. Betty the Corso is her page of Facebook) I will not get into details, but the go the extra extra mile for their members. It is sad that it is tough to find good. The folks at Crunch in Maple Grove actually care which is nice. Everyone accepts my service animal across the board!! I will be posting this on her pages too. Thanks CRUNCH Staff and super extra THANKS to my rehab and recovery Trainer!!! These guys can really help you if you have major injuries and want to do physical therapy but also want to strengthen your injured areas so they do not get hurt again. Reinjured pain is usually even more than to original injury. Take your time and find a trusted and certified rehab trainer. I did and I would tell ya the details... but then you know what happens next! :-)

Heard some crazy stuff today that they only reserve the nice grips for cables machines for members who use trainers creating a disparity where it shouldn’t exist, literally had a trainer take one of the grips during my workout and said I couldn’t use it, when it was not very busy for once. The gym also needs to work on cleanliness lockers rooms floors and smells are bad would be scared to walk around with sandals, but on a positive note the gym seems pretty modern. I want you guys to be better please.

Love this space! The whole crew and clientele makes me feel welcome. It’s a safe space for me there - everyone there seems to see and believe in me for what I CAN do, not what I can’t - especially Jenn Roder! Here at Crunch I am built up and encouraged, not torn down and ridiculed like I have been at other places. I have a home and a family here at Crunch.

I got memberships for my girlfriend and I at crunch fitness - Maple Grove in early august of 2023, which I canceled around a month after, as I did not like the gym at all. I canceled with one of the employees over the phone. The employee told me that I was all set and both accounts were canceled. Several months passed with no charge to my card. On 11/28/2023 | was charged 2x for $211.20. Then on 12/07/2023 | was charged 2x for $34.88. When I called the gym and asked, I was told I was being charged for several late fees and other fees, and that a manager will call back later in the day. I did not receive a call from the manager so I called the store back and asked for a manager. I spoke with Sade Sunderland, he informed me that my accounts were not canceled because I did not complete an in-store signature. I told Sade his employee had not informed me that I needed to come in the store to sign and had not given any paperwork stating otherwise. When asked where it says I need an in store signature on my contract, Sade could not locate those specific terms. When asked if he would be willing to take care of me as this was a result of an employee, Sade said he will not be refunding any money because my call never happened. I am now short $492.16 during the holidays. Looks like I am not the first person this has happened to.

I have been rather pleased with Crunch Fitness in Maple Grove. Staff have been friendly, locker room is clean, equipment is laid out in a simple easy to navigate way. Sadly you don’t have a pool which is a bummer. I love to swim and can’t use the pool at the Blaine location since it’s closed. Otherwise I enjoy working out here.

My experience with the management at Maple Grove Crunch Fitness was extremely disappointing. It's disheartening that someone in a leadership position would display such disrespect towards members. The lack of helpfulness and outright rudeness displayed by the manager Sade Sunderland was unacceptable. His unprofessional behavior made it clear that they have little regard for the well-being of Crunch Fitness members. I hope that in the future, he can reconsider his approach and strive to create a more positive and supportive environment.

Great gym and atmosphere, but beware of the process of downgrading your membership. They treat it as if you're cancelling your current membership and starting a new one. That means they hit you with another account enrollment fee and won't prorate your current month. As a dedicated member, the practice feels very counter to an establishment that's invested in people's health and well-being, but I suppose it's a reflection of their underlying corporate values.

I don't know how a full gym like this can have such a great price! This gym is clean, and has outstanding amenities. The comparison of this gym would be LA Fitness (slightly smaller than average LA), where the price would be Planet Fitness. I don't know anywhere that's this good of a price. Max at the front desk does a great job!